It is really important to us that once you have made your purchase the delivery process is reliable and as easy as possible.
When placing an order the default at checkout is set to SMS text but there is an option to add your email. To get the benefit of on demand delivery it is really important to add a mobile number when you enter your address details or add it at the checkout page. International orders cannot be shipped without a mobile number.
We use two delivery companies to deliver your order. The majority of our orders are sent by DHL Express. This is a fully trackable service. Please note we cannot ship to APO and BPO addresses.
Once your order is packaged, you will receive a text with a link to DHL Express including your tracking number and estimated day for delivery. After 15.00 on that day you can then manage your delivery as your package has to be collected to initiate the live system.
- Redirect to a service point or locker
- Change the delivery date
- Leave in a safe place
- Leave with a neighbour concierge or guard
- Provide an alternate address
Smaller gifts are sent by Royal Mail 48 hour tracked service. Again to get the benefit of the delivery service please add your mobile number to your order as SMS or email notifications are sent to the recipient. There is also an option to change your delivery options before delivery is attempted.
We understand that everyone would like their new purchase as soon as possible and for this reason we aim to dispatch all non personalised items on the day you choose them if ordered before the cut off time displayed against each product.
We dispatch orders on working days, Monday to Friday only. Our office is open Monday to Friday only.
Should you live locally, please arrange an appointment for collection please phone 01799 551813, email firstname.lastname@example.org or use livechat on our website.
Most items are boxed in a recycled or new carton for protection and then packed into a plain double wall packing box or an outer jiffy bag for further protection during shipping. We also offer a gift wrap service.
We dispatch and deliver Monday to Friday only, excluding bank holidays.