FAQs


Where Are Your Products Made?

 

The conker and dark chocolate brown leather collection is made from natural buffalo hide and is hand crafted and hand stained in India and our journals are made in Italy. The waxed canvas range is made in China. If you wish to know the HS code for import customs duty purposes please ask.

 

What Is The Difference Between Conker And Dark Chocolate Brown Leather?

 

The conker leather is the lighter tan of the two colours, it is the most popular and shows of any personalisation well. We call it conker as it has the same look and depth of colour as a conker.

Dark chocolate brown is the darker brown. It is rich in colour and shows off the patination of the leather. If you would like a sample of the two leather colour ways you may buy a pair of swatches here

conker leather Dark chocolate brown leather
Conker Dark Chocolate Brown

 

How Do I Personalise My Order?

 

On most gifts the personalisation option is available to select with the maximum characters you can choose. Please see our Personalisation Services page to see more about how we emboss your leather goods. Please note spaces and punctuation count as characters if you have any questions please email us.

 

I Have A Discount Code, Where Do I Apply It?

 

You will need to click through to the checkout in order to submit your discount code.

 

Do You Offer A Welcome Discount Code?

 

Yes, if you would like to take advantage of our welcome discount code there is a tab along the bottom of your screen. All you need to do is fill in the form in the pop up box to sign up to receive our newsletters and offer.

 

Can My Order Be Gift Wrapped?

 

We offer gift wrap on our smaller pieces. Please see our Gift Wrapping Services to find out more.

 

What Are Your Shipping Rates?

 
We offer free standard shipping for orders over £99
Next day shipping £6.95 over £99, £7,95 under £99
International rates vary, these are calculated at checkout depending on the weight of your order and the destination. Import taxes and duties are the customers responsibility. For further information please see our Delivery page.
 

Where Do You Ship To?

 

We send orders across the UK and worldwide including Europe, USA, Canada, Australia, New Zealand, Singapore and Hong Kong.

 

Additional costs for delivery may apply depending on location and parcel size. Payment can be asked for the following for VAT (as this is now charged on all freight), duties if applicable and also every country has a disbursement fee (in short means a charge for that country paying the duties to clear customs)

 

Please see our Delivery page for more information.

 

What Payments Do You Take?

 

Payment is securely taken via Paypal, Amazon Pay and Apple Pay.
We accept the following major credit and debit cards:

Payment


Your order will be processed subject to payment authorisation

Prices given are inclusive of VAT (where applicable)

 

How Do I Track My Order?

 

As soon as your order is ready to be packed we’ll notify you by email providing you with the tracking information for your order. Our couriers collect between 2 and 5pm Monday to Friday so check the progress of your order after 5pm.

 

When Will My Order Arrive?

 

Orders placed before midday will arrive within 3-5 days after purchase with Standard Delivery and next day for Express Next Day service. Allow 2 working days for personalized orders in addition to the delivery service selected. The estimated delivery time is based on mainland UK delivery.

 

What Is Your Return Policy?

 

You may cancel your order within 14 days of delivery and return the product up to 30 days after the date of purchase. Personalised orders are non-refundable. For more information please see our Returns page.

 

How Do I Make A Return Request?

 

If you would like to make a return request, please provide your order number and the item(s) that you would like to return below. One of our team members will email as soon as possible with the next step.
 

How Do I Cancel My Order?

 

Should the need arise to cancel an order after you have placed it, we will do our best to accommodate your request. Please be aware that order cancellation is a time sensitive action, so please do get in touch with our team as soon as possible. Please see our Returns page for more information.

 

I need a VAT Invoice?

 

Please contact us and reference your order number and we can send you a PDF of the VAT invoice.