Note On COVID-19
We are complying with the latest government advice regarding hand washing and social distancing.
Please note we are currently sending orders by DHL and Royal Mail. There are some delays to international shipping and delivery in the UK. We are unable to guarantee Next Day delivery.
Our customer service team is available to answer any questions you may have about our Covid-19 policy.
We understand that everyone would like their new purchase as soon as possible and for this reason we aim to dispatch all non personalised items on the day you choose them if ordered before the cut off time displayed against each product.
All standard orders are sent by a trackable service. We recommend including a mobile phone number in order for the courier, DHL, or Royal Mail, to send updates on the delivery progress to you. We dispatch orders on working days, Monday to Friday only. Our office is open Monday to Friday only.
Should you live locally, please arrange an appointment for collection please phone 01799 551813, email email@example.com or use livechat on our website.
Most items are boxed in a recycled or new carton for protection and then packed into a plain double wall packing box or an outer jiffy bag for further protection during shipping. We also offer a gift wrap service.
Delivery of personalised items
Please allow up to 2 working days in addition to the delivery service you require for items that are personalised. If you need an item urgently please contact us as we may be able to prioritise your order.
If you would like to see your item before it is personalised please ask us to send you a photo of the gift we have selected for you.
UK Standard Delivery - £3.95 or free on orders over £49
Up to 2 working days, this is not guaranteed currently by Royal Mail. We require two working days for personalisation.
Next Day Delivery - £5.95
Orders placed before midday on a working day, that are non personalised, will be dispatched for next day delivery with DHL Express. This is not guaranteed currently. Exceptions to this include deliveries to non mainland UK, Highlands and personalised orders. Personalised orders will be sent once the embossing is complete. Select Next Day Delivery for quicker delivery once order is personalised.
International Delivery - From £10
DHL express estimate a three to five working day delivery time. At checkout your order will have a calculated shipping cost depending on the volumetric weight of your items. Personalised orders require an additional two working days to process.
*Additional costs for delivery may apply depending on location and parcel size.
VAT on international orders
Shipments to global destinations including EU and Channel Islands: VAT is not chargeable, but our system charges the same selling prices. In compensation for not deducting the VAT component, our shipping charges for all destinations are subsidised.
Life of Riley is not responsible for loss or damage of the product during delivery. We will choose the best service provider to deliver your product. A signature is required when you receive your package. Life of Riley is not responsible for delays caused by force majeure. Life of Riley also reserves the right to perform partial deliveries.
Please note that additional import duties and taxes may apply on international deliveries depending on the destination and will be collected at the time of delivery. This is part of the customers responsibility.
International carriage is non refundable on any returned items.