Frequently Asked Questions
Find answers to our most frequently asked questions below. If you can't find what you're looking for please email firstname.lastname@example.org and we'll reply as soon as we can.
The conker and dark chocolate brown leather collection is made from natural buffalo hide and is hand crafted and hand stained in India. Our full grain leather is vegetable tanned and is sourced from the bi product of the food industry.
Journals are hand crafted in Italy.
The waxed canvas range is made in China.
If you wish to know the HS code for import customs duty purposes please ask.
On most gifts the personalisation option is available to select with the maximum characters you can choose. Please note spaces and punctuation count as characters if you have any questions please email us.
See our Personalisation Services page to see more about how we emboss your leather goods.
The conker leather is the lighter tan of the two colours, it is the most popular and shows the personalisation clearly. We call it conker as it has the same look and depth of colour as a conker.
Dark chocolate brown is the darker brown, it is rich in colour and shows off the patination of the leather.
If you would like a sample of the two leather colour ways you may buy a pair of swatches here
You will need to click through to the checkout in order to submit your discount code.
Automatic discounts apply for Black Friday and other seasonal promotions, where there is no requirement to add a code.
Discounts are not applied to personalised, extra options or sale items.
Yes, if you would like to take advantage of our welcome discount code there is a tab along the bottom of your screen on a mobile and on the right hand side on a desktop. All you need to do is fill in the form in the pop up box to sign up to receive our newsletters and offer.
Free Standard UK Delivery on orders over £99
Next Day Service (excluding Highlands) - £12.95. Order before 12pm
Express Service - 1 to 2 days £9.95
Standard Service - 3 to 5 days £5.95 (on orders under £99)
Personalised orders require two additional working days and will be sent once the embossing is complete. Select the shipping service you require at checkout.
International rates vary, these are calculated at checkout depending on the weight of your order and the destination.
The customer is responsible for import duties, taxes, and DHL disbursement fees. If you require an HS code for your product please ask.
All international orders will be sent by DHL Express.
For further information please see our Delivery page.
We send orders across the UK and worldwide including Europe, USA, Canada, Australia, New Zealand, Singapore and Hong Kong.
Additional costs for delivery may apply depending on location and parcel size.
Please see our Delivery page for more information.
Payment is securely taken via Paypal, Amazon Pay and Apple Pay.
We accept Mastercard, Visa, American Express, PayPal
Your order will be processed subject to payment authorisation
Prices given are inclusive of VAT (where applicable).
As soon as your order is ready to be packed we’ll notify you by email providing you with the tracking information for your order.
Our couriers collect between 2 and 5pm Monday to Friday so check the progress of your order after 5pm.
Orders placed before midday will arrive;
Next Day Service (excluding Highlands) - Next Day
Express Service - Within 1 to 2 days
Standard Service - Within 3 to 5 days
Allow 2 working days for personalised orders in addition to the delivery service selected.
The estimated delivery time is based on mainland UK delivery.
You may cancel your order within 14 days of delivery for a refund and return the product up to 28 days after purchase date.
Personalised orders are non-refundable.
For more information please see our Returns page.
If you would like to make a return request, please email or call and provide your order number and the item(s) that you would like to return. One of our team members will email as soon as possible with the next step.
Should the need arise to cancel an order after you have placed it, we will do our best to accommodate your request.
Please be aware that order cancellation is a time sensitive action, so please do get in touch with our team as soon as possible.
Please see our Returns page for more information.
Please contact us and reference your order number and we can send you a PDF of the VAT invoice.
Shipments to global destinations including EU and Channel Islands: VAT is not chargeable, but our system charges the same selling prices. In compensation for not deducting the VAT component, our shipping charges for all destinations are subsidised.