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Terms and conditions


Terms and conditions of business Life of Riley (Retail) Limited

1 The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order. Our acceptance of your order brings into existence a legally binding contract between us.

2 Price
2.1 The prices payable for goods that you order are as set out in our website.
2.2 You will be required to pay extra for delivery to certain places and for faster delivery services. It might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. Express and international delivery charges are non refundable. 
2.3 There is an additional charge for personalisation where an item is embossed to your specification.

2.4Discounts are not applicable to personalised options or items already reduced.

2.5 During Make An Offer promotions our set minimum price is final and the free returns service is not applicable. We reserve the right not to accept an offer.

3 Cancellation and Returns

3.1 You may cancel your contract with us for the non personalised goods you order at any time up to the end of the 14 days from the date you receive the ordered goods as indicated by the proof of delivery. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2 To cancel your contract you must notify us in writing within 14 days of delivery or return the goods to us within 14 days and the order or part order must be returned to us within 28 days of the delivery.
3.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address in the original packaging the item was delivered in at your own cost and risk. All goods must be unused and undamaged. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be credited to your account as soon as possible and in any event within 28 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.
3.5 Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:
• Goods made to your specification
• Any personalised goods

Items that are adapted by personalisation as ordered by you may not be cancelled, refunded or exchanged. If an embossed tag has been personalised to your specification and is attached to a faulty item the tag part of the order is non cancellable and non refundable and the price of the tag is deducted from the refund.

3.5 Christmas Extended Return Policy

All cancellable goods received between 7th November and 20th December 2022 (inclusive) can be returned in their original condition at any time before 6th January 2022, they must be in perfect condition, and in the original inner and outer packaging, all items must be securely packaged. We reserve the right to charge a restocking fee for damaged item boxes.

Personalised orders may not be cancelled, refunded or returned as they have been altered to your specification.

The Free Return policy is not applicable for orders with Extended Returns. 

For all cancellable goods purchased on 19th December 2022 or after, our standard return policy applies. 

4 Cancellation by us

4.1 We reserve the right to cancel the contract between us if:

4.1.1 we have insufficient stock to deliver the goods you have ordered;
4.1.2 we do not deliver to your area; or
4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4.2 If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 28 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5 Delivery of goods to you

5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. We reserve the right to request an alternative address if we cannot deliver to the address you gave us such as an army base or PO box.

5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

6 Liability

6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 24 hours of the delivery of the goods in question. 

6.2 If you do not receive the goods ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

6.3 If you notify a problem to us under clauses 6.1 or 6.2 above, our only obligation will be, at your option:

6.3.1 to make good any shortage or non-delivery;
6.3.2 to replace or repair any goods that are damaged or defective; or
6.3.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.3.3 above.

6.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7 Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Life of Riley (retail) Limited, Unit 2, Brice's Yard, Butts Green, Clavering, Essex, CB11 4RT.

8 Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

9 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10 Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

11 Terms and Conditions for Life of Riley Influencer Search

  • By applying on instagram you agree to the following terms:
  • Must be aged 18 years or over.
  • There is no entry fee and no purchase necessary.
  • Follow us @mylifeofriley 
  • Share a post to your story and tag us @mylifeofriley 
  • Tell us which of our products you would like to review and why
  • Our full collection can be found online here
  • If invited by Life of Riley to be an influencer we would ask you to post a minimum of one post and one story with the product we send you and write a blog post reviewing the item.  @mylifeofriley must be tagged in any posts.
  • We would like you to complete a Q&A about yourself and home for us to use as a blog post, you will also be able to share this on your own feed.
  • Other opportunities include giveaway competition with Life of Riley, the prize will be a monetary voucher or item of our choosing, you are welcome to include other brands in the competition with our prior approval.
  • All artwork or posts with regards to competitions or giveaways must have our prior approval.
  • Influencers cannot trade products for money or vouchers.
  • Life of Riley will determine the products that the influencers receive. 
  • We reserve the right to cancel influencer relations at any time.
  • If you have any questions or require further information, please email
  • We will follow the influencer account, engage in your posts and share your account on stories.

    12 Third party rights

    Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

    13 Governing law

    The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

    14 Severability

    The unenforceability of any part of the contract between us will not affect the enforceability of any other part.

    15 Rights of Third Parties

    The contract between us is not enforceable by any third party under the Contract (Rights of Third Parties) Act 1999 or otherwise.

    16 Entire agreement

    These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

    Registered in England and Wales

    Company No. 06596069   VAT no GB944714411



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