E - Gift Card

Gift cards are non refundable, once a purchase is made with a gift card the gift card element of the refund value is returned as a credit note.

Gift Cards are occasionally made available as part of a promotion. Items that are returned when a gift card has been awarded on purchase will automatically trigger the cancellation of that gift card. e.g. Buy Jewellery box receive a £5 gift card. Minimum spend applies to use the card and will be communicated on dispatch.

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Free Standard UK Delivery on orders over £99 

Next Day Service (excluding Highlands) - £15.00. Order before 12pm 

Express Service - 1 to 2 days £12.95. Order before 12pm 

Standard Service - Up to 5 days £5.95 (on orders under £99)

Personalised orders require two additional working days and will be sent once the embossing is complete. Select the shipping service you require at checkout.

We ship and deliver Monday to Friday only, excluding Bank Holidays.

Orders placed before midday on a working day, that are non personalised, will be dispatched with your selected service.

International Delivery - from £20

All international orders will be sent by DHL Express.

If you are purchasing more than one item please contact us as we may be able to give you a more accurate shipping rate than shown in the cart.

DHL Express estimate a three to five working day delivery time for most destinations. At checkout your order will have a calculated shipping cost depending on the volumetric weight of your items, this is different to the actual weight. Personalised orders require an additional two working days to process. 

The customer is responsible for import duties, taxes, and DHL disbursement fees. If you require an HS code for your product please ask.

For more information please see our Delivery FAQ's.

We ask that you notify us within 14 days of receiving the goods to cancel your order and that you return them to us within 28 days of delivery. Or you may return your order within 14 days without contacting us. Personalised orders are non cancellable and non refundable.

You can return your item here; https://www.royalmail.com/track-my-return#/details…(Max weight & Dimensions 20kg - 61 x 46 x 46cm). This is not a free service.

For more information on returns please visit https://www.lifeofrileyonline.co.uk/pages/returns